Website: tanmatrra.com
Last Updated: 30 July 2026
Welcome to Tanmatrra (“Tanmatrra”, “we”, “us”, or “our”), operated by Shrestha Getaways, having its registered office at Mularahalli, Mudigere, Chikamagaluru District, Karnataka, India.
These Terms & Conditions (“Terms”) govern your access to and use of tanmatrra.com (the “Website”), including browsing the Website, submitting enquiries, and making or managing reservations through our authorized booking platform.
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website.
For the purposes of these Terms:
By using this Website, you confirm that:
You agree to use this Website only for lawful purposes.
You shall not:
We reserve the right to suspend or terminate access to the Website without prior notice if these Terms are violated.
The Website provides information regarding accommodation, amenities, experiences, activities, dining, pricing, and offers for general informational purposes.
While we make reasonable efforts to keep this information updated, we do not guarantee that all information is complete, accurate, or current at all times.
All bookings are processed through our authorized third-party Booking Engine.
When you click “Book Now” or a similar booking link, you may be redirected to the Booking Engine to complete your reservation.
A reservation shall be considered confirmed only after:
Room availability, rates, offers, and packages remain subject to availability until confirmation has been issued.
Payment transactions are securely processed through authorized third-party booking or payment service providers.
Tanmatrra does not store your complete payment card or banking credentials.
Users are encouraged to review the applicable Terms & Conditions and Privacy Policy of the payment or booking platform before completing any transaction.
All prices displayed on the Website are subject to change without prior notice.
Unless otherwise specified:
We reserve the right to:
To ensure a safe, comfortable, and enjoyable experience for all guests, the following Resort Policies shall apply during your stay at Tanmatrra Eco Luxe Resort. By confirming a reservation and staying at the resort, you agree to comply with these policies.
7.1 General Conduct
7.1.1 Guests shall conduct themselves responsibly and respectfully at all times while on the resort premises.
7.1.2 Chewing or spitting of gutka, tobacco, paan, or similar substances anywhere on the resort premises is strictly prohibited.
7.1.3 Smoking is prohibited in all indoor and public areas of the resort. Smoking is permitted only in designated smoking areas or private guest room backyard areas, in accordance with applicable Government of India regulations.
7.1.4 Consumption of alcoholic beverages is not permitted in common areas unless expressly authorized by the resort.
7.1.5 The use, possession, or distribution of narcotic drugs, illegal substances, or prohibited items is strictly prohibited.
7.1.6 Fireworks, bonfires, open flames, or similar activities are not permitted without prior written approval from the resort management and the relevant authorities.
7.1.7 Guests shall refrain from playing loud music or creating excessive noise that may disturb other guests. Quiet hours shall be observed daily between 10:00 PM and 7:00 AM.
7.1.8 Guests are responsible for ensuring that accompanying drivers, chauffeurs, visitors, or invitees comply with these policies. The resort reserves the right to deny entry or remove any individual whose conduct is considered inappropriate or disruptive.
7.2 Guest Responsibilities
7.2.1 Guests shall treat fellow guests, resort staff, heritage structures, antiques, gardens, wildlife, and natural surroundings with respect.
7.2.2 Storage of flammable, hazardous, illegal, or commercial goods inside guest rooms or anywhere on the resort premises is prohibited.
7.2.3 Guests shall immediately report any malfunction, damage, maintenance issue, or safety concern to the Front Desk.
7.2.4 Guests are expected to comply with all operational timings communicated by the resort, including restaurant and kitchen operating hours. Unless otherwise notified, the kitchen closes at 10:00 PM daily.
7.2.5 CCTV surveillance operates in outdoor and common areas of the resort for the safety and security of guests, staff, and property.
7.3 Damage to Property
7.3.1 Guests shall be responsible for any damage, loss, or destruction caused to resort property, furnishings, equipment, fixtures, landscaping, or other assets arising from their actions or those of their visitors.
7.3.2 Furniture, electrical systems, appliances, or room fixtures shall not be moved, altered, or tampered with without prior approval from the resort.
7.3.3 The resort reserves the right to recover the reasonable cost of repair, replacement, or restoration for any damage caused.
7.4 Right of Admission
7.4.1 The management reserves the right to refuse admission, cancel a reservation, or require any guest or visitor to vacate the resort premises if their conduct is considered unlawful, abusive, disruptive, unsafe, or likely to compromise the safety, comfort, or well-being of other guests, staff, or the property.
7.5 Check-In, Check-Out & Identification
7.5.1 All guests must present valid government-issued photo identification at the time of check-in.
7.5.2 Indian nationals shall present a valid government-issued photo identification. PAN Card shall not be accepted as proof of identity.
7.5.3 Foreign nationals shall present a valid Passport together with the applicable Visa or immigration documents.
7.5.4 Requests for early check-in or late check-out are subject to room availability and may attract additional charges in accordance with the resort’s prevailing tariff.
7.6 Payments & Taxes
7.6.1 Unless otherwise agreed in writing, full payment shall be made at the time of booking.
7.6.2 All applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with prevailing Government of India laws.
7.6.3 Cancellation, modification, and refund requests shall be governed by the Resort’s Refund & Cancellation Policy, which forms an integral part of these Terms & Conditions.
7.7 Outside Food & Beverages
7.7.1 Outside food and beverages are not permitted in the resort’s restaurants, dining areas, or other common spaces unless expressly approved by the resort for medical, dietary, or other exceptional circumstances.
7.8 Children’s Safety
7.8.1 Parents, guardians, or accompanying adults shall be solely responsible for supervising children at all times while on the resort premises.
7.8.2 The resort shall not be liable for any accident, injury, or incident arising from inadequate supervision of children.
7.9 Photography & Commercial Filming
7.9.1 Casual photography for personal and non-commercial use is permitted.
7.9.2 Professional photography, videography, commercial filming, drone operations, influencer shoots, or the use of professional camera equipment require prior written approval from the resort and may be subject to applicable charges.
7.10 Room Key Policy
7.10.1 Guests are requested to deposit their room key at the Front Desk when leaving the resort premises and return all keys at the time of check-out.
7.10.2 Lost or damaged room keys may attract replacement and lock-change charges.
7.11 Medical Emergencies
7.11.1 In the event of a medical emergency, guests should immediately contact the Front Desk.
7.11.2 While the resort will make reasonable efforts to assist in arranging medical support, all treatment costs and services provided by external healthcare providers shall remain the responsibility of the guest.
7.12 Feedback & Guest Assistance
7.12.1 We value your feedback and are committed to providing an exceptional guest experience.
7.12.2 Guests are encouraged to contact the Front Desk or resort management with any concerns, complaints, or special requests during their stay so that appropriate assistance may be provided.
Certain rooms, amenities, dining services, recreational activities, experiences, or facilities may be:
Such temporary unavailability shall not constitute a breach of these Terms.
We strive to ensure that all information published on this Website—including room descriptions, amenities, photographs, pricing, offers, and availability—is accurate.
However, inadvertent errors or omissions may occur.
We reserve the right to correct, modify, or update Website content without prior notice.
All content available on this Website, including but not limited to:
is the exclusive property of Shrestha Getaways or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written consent.
This Website may contain links to third-party websites including:
These websites operate independently.
We do not control or accept responsibility for their content, privacy practices, services, or policies.
Your use of third-party websites is entirely at your own risk.
By submitting enquiries or booking requests through this Website, you consent to receive communications from Tanmatrra via:
for purposes relating to your enquiry, reservation, customer support, promotions (where permitted), or other services requested by you.
Your use of this Website is also governed by our Privacy Policy, which explains how personal information submitted through this Website is collected, used, and protected.
Information collected by third-party Booking Engines or payment providers is governed by their respective privacy policies.
This Website and all content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Shrestha Getaways shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Tanmatrra is an eco-luxury resort situated within a natural environment.
Guests acknowledge that insects, wildlife, changing weather conditions, vegetation, uneven terrain, and other naturally occurring environmental conditions form part of the resort experience.
While reasonable care is taken to maintain guest safety and comfort, Tanmatrra cannot guarantee the complete absence of such natural conditions.
Images and videos displayed on this Website are intended to provide a general representation of the property and its facilities.
Actual room layouts, décor, furnishings, landscaping, views, and amenities may differ from those shown.
You agree to indemnify and hold harmless Shrestha Getaways, its directors, employees, affiliates, representatives, and partners from any claims, damages, liabilities, losses, or expenses arising from:
Shrestha Getaways shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts in Karnataka, India.
We reserve the right to modify or update these Terms at any time.
Updated versions will be published on this page together with the revised Last Updated date.
Continued use of the Website after any revisions constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between you and Shrestha Getaways relating to your use of this Website and supersede any prior understandings relating to the same subject matter.
If you have any questions regarding these Terms & Conditions, please contact us:
Shrestha Getaways
Mularahalli, Mudigere,
Chikamagaluru District,
Karnataka, India
Email: connect@tanmatrra.com
Phone: +91 63639 39331