Tanmatrra Eco Luxe Resorts

Refund & Cancellation Policy

Website: tanmatrra.com
Last Updated: 30 July 2026

At Tanmatrra Eco Luxe Resort, operated by Shrestha Getaways, we understand that travel plans may change. This Refund & Cancellation Policy outlines the terms applicable to cancellations, modifications, and refunds for reservations made through our website or authorized booking channels.

By confirming a reservation, you acknowledge that you have read, understood, and agreed to this policy.

1. Cancellation Policy

Cancellation requests must be submitted in writing via email or through the applicable booking channel.

The following cancellation charges shall apply based on the scheduled check-in date:

  • 30 days or more before the check-in date: 100% refund of the booking amount, subject to applicable processing charges.
  • 15 to 29 days before the check-in date: 25% of the total booking amount will be retained, and the remaining balance will be refunded.
  • 7 to 14 days before the check-in date: 50% of the total booking amount will be retained, and the remaining balance will be refunded.
  • Less than 7 days before the check-in date: No refund will be provided.
2. No-Show, Late Check-In & Early Check-Out

No refund shall be provided in the following circumstances:

  • Failure to arrive on the scheduled check-in date (No-Show).
  • Late arrival after the reserved check-in date.
  • Early departure before the scheduled check-out date.

The full booking amount shall be retained in such cases.

3. Processing Charges

All confirmed booking cancellations are subject to a processing fee, irrespective of the date of cancellation.

Any applicable processing fee or payment gateway charges may be deducted from the refundable amount.

4. Refund Processing

Where a refund is applicable under this policy:

  • Refunds will be initiated within 2 working days after approval of the cancellation request.
  • Refunds will be credited to the original payment method used during the booking.
  • Depending on your bank, card issuer, UPI provider, or payment gateway, it may take an additional 5–10 business days for the refunded amount to appear in your account.
5. Early Check-In & Late Check-Out

Requests for early check-in or late check-out are subject to room availability and operational feasibility.

Additional charges may apply based on the duration of the extended stay and the prevailing resort tariff.

Approval of such requests cannot be guaranteed.

6. Resort’s Right to Cancel Reservations

Tanmatrra reserves the right to cancel any reservation without prior notice if:

  • Fraudulent or suspicious activity is detected;
  • Incorrect or misleading information has been provided during booking;
  • Payment authorization fails or is declined;
  • Any action is taken that violates our Terms & Conditions or applicable laws.

Where appropriate, eligible refunds will be processed in accordance with this policy.

7. Contact Us

For cancellation requests or refund-related enquiries, please contact us:

Shrestha Getaways
Mularahalli, Mudigere,
Chikamagaluru District, Karnataka, India

Email: connect@tanmatrra.com

Phone: +91 63639 39331