Tanmatrra Eco Luxe Resorts

Privacy Policy

Website: tanmatrra.com
Last Updated: 30 July 2026

Tanmatrra (“Tanmatrra”, “we”, “us”, or “our”), operated by Shrestha Getaways, is committed to protecting your privacy and safeguarding the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit tanmatrra.com (“Website”), submit an enquiry, or interact with our services.

By using this Website, you consent to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

Personal Information

When you submit an enquiry or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • City or Country
  • Preferred Travel Dates
  • Number of Guests
  • Special Requests
  • Any other information you voluntarily provide

Booking Information

If you proceed with a reservation through our authorized Booking Engine, booking-related information may be collected by that platform in accordance with its own Privacy Policy.

Technical Information

When you browse our Website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Date and Time of Visit
  • Pages Viewed
  • Referral Source
  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Process booking-related requests
  • Provide customer support
  • Send booking confirmations or requested information
  • Improve our Website and guest experience
  • Maintain Website security
  • Comply with legal obligations
  • Communicate promotional offers where permitted by law or with your consent

3. Booking & Payment Information

Room reservations are processed through our authorized third-party Booking Engine or payment service providers.

Tanmatrra does not store your complete payment card, UPI, or banking credentials.

Payment information is collected and processed directly by the authorized booking or payment provider in accordance with their respective Privacy Policies and security standards.


4. Cookies

Our Website may use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Measure Website performance
  • Understand visitor behaviour
  • Enhance user experience

You may disable cookies through your browser settings; however, certain Website features may not function correctly.


5. Analytics

We may use analytics services such as Google Analytics or similar tools to understand how visitors use our Website.

These services may collect anonymous information including:

  • Pages visited
  • Session duration
  • Device type
  • Browser information
  • Geographic region (approximate)
  • Website performance metrics

This information is used solely to improve our Website and services.


6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

  • Authorized Booking Platforms
  • Payment Service Providers
  • Website Hosting Providers
  • IT Service Providers
  • Legal or Government Authorities when required by applicable law

All such parties are expected to protect your information appropriately.


7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.


8. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Fulfil bookings
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.


9. Third-Party Websites

Our Website may contain links to third-party websites including:

  • Booking Platforms
  • Google Maps
  • Social Media Platforms
  • Travel Partners

These websites operate independently and have their own Privacy Policies.

We are not responsible for their privacy practices or content.


10. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of personal information where legally permissible
  • Withdraw consent where applicable

To exercise these rights, please contact us using the details provided below.


11. Children’s Privacy

Our Website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information relating to a child has been submitted without appropriate consent, we will take reasonable steps to remove it.


12. International Visitors

If you access this Website from outside India, you acknowledge that your information may be processed and stored in India or in jurisdictions where our service providers operate, subject to applicable legal protections.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised Last Updated date.

Continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.


14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Shrestha Getaways
Mularahalli, Mudigere,
Chikamagaluru District,
Karnataka, India

Email: connect@tanmatrra.com

Phone: +91 63639 39331